Refund policy

Return and Refund Policy

We strive for excellence in crafting each of our candles with 100% natural soy wax, but please understand that slight imperfections may occur due to the handmade process.  Your satisfaction is our priority, and we want you to be completely happy with your purchase. 

If your candle arrives damaged or does not meet your expectations, please review our return policy below or contact us at info@artisancandleco.com.au

To initiate a return, please contact us within 7 business days of receiving your candle.  Unfortunately. we cannot offer refunds or exchanges beyond this period. To qualify for a return, the item must be unused and in its original condition, unless damaged during shipping.  If damaged, please photograph the issue upon opening. 

We stand behind the quality of our candles and are committed to your satisfaction.  If you have any concerns about your candles, please contact us promptly.

For defective or damaged items. we offer exchanges.  Please notify us upon receipt of your candle so we can assist you promptly.

AFTERPAY 

Afterpay late fees, eligibility criteria and terms & conditions apply. Visit afterpay.com for full terms

Thank you for choosing Artisan Candle Co.  We appreciate your support!

XOXO